
Jules Murray is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation. Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results.
A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 5,000 customer-facing employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.
Jules works in all areas of school improvement and leadership development.
Areas of expertise are Customer Journey Mapping, Marketing and Admissions, Conflict Management, Performance Development, Adopting a Positive Mindset and Attitude, Cherishing Parent Relationships.
She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning.
Negotiation Skills- This workshop will introduce you to the main principles of effective negotiation and help you develop the skills needed to achieve a successful outcome.
DAY 1 |
8:45 |
Registration and refreshments |
9:00 |
Preparing (mentally and practically) for a Successful Outcome
Getting to know and understand your Stakeholders |
10:30 |
Coffee break |
11:00 |
Influence and Persuasion Skills
Questioning and Listening Techniques
Possible Negotiation Outcomes |
13:00 |
Lunch break |
14:00 |
Role Play practice of relatable negotiation situations
Personal Action Plan |
15:30 |
End |