“Finding Your Voice” – Speaking with Confidence

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“Finding Your Voice” – Speaking with Confidence

Programme Overview

Delivery Model Face to Face
What is Included
  • Certificate of attendance.
  • Course material (if applicable)
  • AED 1210 per delegate plus 5% VAT
  • If you would like bespoke in-school training, please contact Rebecca (rebecca@infinitelearning.ae) for more information.
Deadline booking date:

Wednesday 10th January 2024

Date of Training Wednesday 28th February 2024 
Time (UAE) 8:30am to 3:30pm (UAE Time)
Location Dubai

Target audience

Anyone who has English as a 2nd or 3rd language and would like to improve their confidence and personal impact.

For example: It’s for the School Accountant who is required to chase the fees, the School Receptionist who greets the new families, the Classroom TA who handles the anxious parent, the Security Guard who asks for the proof of ID.

Aims of the course

This programme is designed to support the employees who are currently spoken to with little, or no respect, to be able to respond confidently and professionally.

Learning appropriate words and phrases. The appropriate tone of voice. The confident body language.  The impact on delivery.

Self-belief.  Self-confidence and happiness in the role. To provide the skill-set to speak in a relaxed manner. Feeling like it fits. Feeling like they own it

Intended outcomes
  • Learning the use of appropriate words and phrases. 
  • Using an appropriate tone of voice.
  • Gaining a confident and appropriate body language. 
  • Mastering voice qualities: Speed, tone, timbre.
  • Understanding the impact of vocal expression and delivery.
  • Raising self-awareness.
  • Building self-confidence and
  • Boosting happiness in the role.

Jules Murray

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Jules Murray is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation. Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results. A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 5,000 customer-facing employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results. Jules works in all areas of school improvement and leadership development. Areas of expertise are Customer Journey Mapping, Marketing and Admissions, Conflict Management, Performance Development, Adopting a Positive Mindset and Attitude, Cherishing Parent Relationships. She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning

Programme Details

Day One  
08:45 Registration and refreshments.
09:00 Familiarisation of regular workplace encounters.

Who are our Stakeholders and want do they want from us?

Shrinking Violet or Confident Colin?

10:30 Coffee Break.
11:00 Learning the appropriate words and responses.

The appropriate tone of voice.

The appropriate body language.

The personal impact.

Practice. Practice. Practice.

13:00 Lunch Break.
14:00 Practice, practice, practice.

Building Self Belief.

Building their self-confidence and happiness in the role.

15:30 Finish.
Jules Murray
1 Day