Effective Communication and Writing for Impact

1 day
All levels
0 lessons
0 quizzes
0 students

Effective Communication and Writing for Impact

Programme Overview

Topic
Communication Skills

Delivery Model

Face-to-Face

What is Included

Certificate of attendance

Course material (if applicable)

Cost

AED 1400 plus 5% VAT (per delegate)

Registration

Please fill out the booking form to register.

If you would like bespoke in-school training, please contact Paola (paola@infinitelearning.ae) for more information.

Course Details

Date of Training
Course Dates will be Scheduled Once we have Sufficient Registrations to Ensure Course Viability. 

Time

TBC

Venue

TBC

Booking Deadline
TBC
Target audience

PRIMARY and SECONDARY: All school personnel looking to improve their customer service delivery and build great parent relationships:

  • Admissions
  • Registrar
  • Marketing
  • Receptionist
  • Accountant/Bursar
  • Secretaries/PAs
  • Arabic Secretary
  • Admin Support Staff
  • Security
Aims of the course
  • This workshop aims to deliver a combination of skills, knowledge and processes to ensure consistently high communication levels are achieved across all departments. 
  • Whether assisting a parent with an enquiry, handling a parent complaint or increasing a parent’s awareness, we discover the skills and confidence necessary to achieve the results you want from your written and spoken communications.
Intended outcomes
  • Understand different communication styles
  • Develop skills in communicating effectively to achieve the desired outcome
  • Develop the ability to handle difficult or sensitive conversations in a professional and productive manner
  • Develop the ability to calm internal conflict and achieve a ‘Win-Win’ in any conflict situation
  • Discover how to build stronger parent relationships through better empathy and understanding skills
  • Discover how to make your writing clear, complete, concise, and correct
  • Learn to take the reader on a journey
  • Understand how assumptions create misunderstanding and affect relationships
  • Achieve the results you want from your written communications
  •  
Curriculum is empty

Jules Murray

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Jules Murray is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation. Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results. A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 5,000 customer-facing employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results. Jules works in all areas of school improvement and leadership development. Areas of expertise are Customer Journey Mapping, Marketing and Admissions, Conflict Management, Performance Development, Adopting a Positive Mindset and Attitude, Cherishing Parent Relationships. She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning.

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Programme details:

 

Day One
08:30 Registration and refreshments
08:45 Understanding the Different Communication and Personality Styles.  Learning to adapt and tailor your Style and Approach for each type.

Learning to read Parent’s Body Language and deliver appropriate questioning and listening skills

10:45 Coffee Break
11:00 Conflict Responses and Resolutions

Telephone and Email Etiquette

Practicing the 3 ‘C’s’ – (Clear Concise Correct) of Effective Communication and applying Emotional and Intercultural Intelligence to your written work

The power of POSITIVE (versus Negative) language

Tips on how to Proof-read and ‘tidy up’ your written correspondence

13:30 Finish

 

د.إ1400
Trainer:
Jules Murray
Duration:
1 day
Sessions:
1
Language:
English