Conflict Resolution
- Created By Jules Murray
- Last Updated September 4th, 2025
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Programme details:
This workshop aims to deliver a combination of skills, knowledge, and best practices to ensure confidence and competence in managing internal and external conflict. It is designed to help you develop the skills and confidence to intervene professionally and nip disagreements in the bud before they escalate. Handling conflict in a proactive and positive way, boosting team morale and retaining valuable talent.
Topics for discussion will include:
· What is conflict and why does it happen?
· Stages in the conflict process (Hidden, Aware, Felt, Manifest and Aftermath)
· Prevention is better than cure!
· 6 Processes to Understanding and Handling Conflict
· Emotional and Cultural Intelligence
· Frames of Reference and Perspective Taking
· Best shared practices and models to adopt when dealing with difficult customers