Conflict Resolution

1 day
All levels
0 lessons
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0 students

Conflict Resolution

Programme Overview

Topic
Conflict Resolution

Delivery Model

Face-to-Face

What is Included

Certificate of attendance

Course material (if applicable)

Cost

AED 1400 plus 5% VAT (per delegate)

Registration

Please fill out the booking form to register.

If you would like bespoke in-school training, please contact Paola (paola@infinitelearning.ae) for more information.

Course Details

Date of Training
Course Dates will be Scheduled Once we have Sufficient Registrations to Ensure Course Viability. 

Time

TBC

Venue

TBC

Booking Deadline
TBC
Target audience

Anyone looking to improve their Stakeholder Relationships and acquire skills, knowledge and behaviours in conflict management. This course will address internal employee conflict as well as dealing with difficult customers.

Aims of the course

Poor conflict management is costly and damaging to the staff morale and school reputation.  This workshop aims to deliver a combination of skills, knowledge, and best processes to ensure confidence and competence in managing internal and external conflict.  

Delegates will have the opportunity to practice in a variety of simulations.

Intended outcomes

This thought-provoking, interactive session will achieve the following outcomes:

  • Understanding what conflict and conflict resolution is 
  • Understanding the impact of conflict in the workplace
  • Understanding and delivering the process steps to conflict resolution
  • Be able to adapt the process for all types of Conflicts
  • Confidence in managing conflict internally and dealing with difficult customer
  • Ability to demonstrate emotional and cultural intelligence and empathy
  • Be able to break out parts of the process and use those tools to prevent conflict
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Jules Murray

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Jules Murray is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation. Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results. A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 5,000 customer-facing employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results. Jules works in all areas of school improvement and leadership development. Areas of expertise are Customer Journey Mapping, Marketing and Admissions, Conflict Management, Performance Development, Adopting a Positive Mindset and Attitude, Cherishing Parent Relationships. She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning.

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Programme details:

This workshop aims to deliver a combination of skills, knowledge, and best practices to ensure confidence and competence in managing internal and external conflict.  It is designed to help you develop the skills and confidence to intervene professionally and nip disagreements in the bud before they escalate. Handling conflict in a proactive and positive way, boosting team morale and retaining valuable talent.

 

Topics for discussion will include:

·      What is conflict and why does it happen?

·      Stages in the conflict process (Hidden, Aware, Felt, Manifest and Aftermath)

·      Prevention is better than cure!

·      6 Processes to Understanding and Handling Conflict

·      Emotional and Cultural Intelligence

·      Frames of Reference and Perspective Taking

·      Best shared practices and models to adopt when dealing with difficult customers

د.إ1400
Trainer:
Jules Murray
Duration:
1 Day
Sessions:
1
Language:
English