Outstanding Professional Development for Administrators: Elevating the Customer Experience

1 day
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0 lessons
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Outstanding Professional Development for Administrators: Elevating the Customer Experience

Programme Overview

School Administration
Delivery Model Face to Face
What is Included
  • Certificate of attendance.
  • Course material (if applicable)
  • AED 1210 per delegate plus 5% VAT
  • If you would like bespoke in-school training, please contact Rebecca (rebecca@infinitelearning.ae) for more information.
Deadline booking date:

COURSE CONFIRMED – Places Still Available

Date of Training Monday 20th February 2023
Time (UAE) 8:30am to 3:30pm (UAE Time)
Location Jebel Ali School, Damac Hills, Dubai 

Target audience

PRIMARY and SECONDARY All school personnel looking to improve their customer service delivery and build great parent relationships:

  • Admissions
  • Registrar
  • Marketing
  • Receptionist
  • Accountant/Bursar
  • Secretaries/PAs
  • Arabic Secretary
  • Admin Support Staff
  • Senior Leadership Teams
Aims of the course

This workshop aims to deliver a combination of skills, knowledge and processes to ensure consistently high communication levels are achieved across all departments.  Whether assisting a parent with an enquiry, handling a parent complaint or increasing a parent’s awareness, we discover the skills and confidence necessary to achieve the results you want from your written and spoken communications.

Intended outcomes

These 3 bespoke modules are designed to boost Administrative Skills in the following areas:

  • Develop skills in communicating effectively to achieve the desired outcome
  • Develop the ability to handle ‘Time Robbers’ in a professional manner and seek solutions to improve inefficient use of time
  • Discover how to build stronger parent relationships through better empathy and understanding skills
  • Discover how to ensure that your emails land and that they are clear, concise, and achieve the desired call to action
  • Learn to take the reader on a journey
  • Understand how assumptions create misunderstanding and affect relationships
  • Achieve the results you want from your parent interactions
  • Understand how a positive attitude and behaviour impacts upon your life!

Jules Murray

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Jules Murray is committed to power experiential learning and strives to fully understand the culture, strategy and leadership challenges within the client organisation. Participants are challenged to reflect upon the choices they make and the behaviours and attitudes that often prevent them from getting optimal results. A qualified NLP and Personality Profiling Practitioner, Jules has coached, trained and mentored over 5,000 customer-facing employees helping them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results. Jules works in all areas of school improvement and leadership development. Areas of expertise are Customer Journey Mapping, Marketing and Admissions, Conflict Management, Performance Development, Adopting a Positive Mindset and Attitude, Cherishing Parent Relationships. She brings great interpersonal skills, humour, challenge and empathy to all her work as well as high quality professionalism. All her courses are firmly rooted in interactive and experiential learning

Programme details:


A 1-day workshop covering Administration skills & knowledge


8:30 Registration and Refreshments
8:45 Telephone and Email Etiquette

·      Test ‘active’ telephone listening skills and a ‘can-do’ attitude

·      Understand what makes communication ‘effective’

·      Use enthusiasm, compassion and interaction to build relationships

·      Are all emails necessary? Is there a better way to communicate?

·      How are emails interpreted by recipients and was this the desired effect?

·      How to structure your emails professionally so that they are clear and concise

10.15 Coffee break
10.30 Positive Mindset, Behaviour and Attitude

·      Adopting a Positive Mindset for a Positive Outcome

·      Personal Impact and Presence

·      Powerful Introductions create powerful relationships

·      NLP techniques for immediate self-confidence boosters

·      Discover your Personal Brand and the importance of consistency

·      Cultural and Emotional Intelligence in perspective taking

12.00 Lunch break
13.00 Time and Stress Management with Personal Resilience

·      Understand the demands of the role and the importance of prioritisation

·      ‘Work Hard – Rest Hard – Repeat’ Secrets of Parabolic Stress

·      Time Robbers and Solutions to inefficient practices

·      Develop Personal Resilience and having a Sense of Purpose

·      Discover your Determination levels, Taking Control and Looking After Yourself

15:15 Q&A
15:30 Finish
Jules Murray
1 Day