Conducting Difficult Conversations

1 day
All levels
0 lessons
0 quizzes
0 students

Conducting Difficult Conversations

Programme Overview
Leading Difficult Conversations
Delivery ModelFace to Face session
What is Included
  • Certificate of attendance.
  • Course material 
  • AED 1210 per delegate plus 5% VAT
  • Discounts available for 3 or more delegates from the same school.
  • If you would like bespoke, in-school training, please contact Rebecca ( for more information.
Deadline booking date
Wednesday 4th October 2023
Date of Training
Wednesday 22nd November 2023 
Time (UAE)8:45am to 3:30pm UAE Time
Target audience

Teachers and administrators who have the responsibility to lead, develop and manage teams of any size across all sectors.

Aims of the course
  • To explore the need to sometimes have a difficult conversation with team members. 
  • To acknowledge responsibility for correcting issues that occur within teams. 
  • To define the types of conversations  
  • To gain confidence in how to handle such conversations when they become heated 
  • To understand the importance of listening 
Intended outcomes

Participants will:

  • Be better prepared for difficult management conversations 
  • Be able to develop strategies to support those difficult conversations.  
  • Gain confidence that will lead to positive outcomes for all in difficult conversations

Elly Tobin

0.0 Avg Review
Elly Tobin, OBE has over three decades of experience as a senior leader in international and UK national institutions.  She worked for over 25 years in international education and from 2008-2019 was Principal of a large post 16 college in Birmingham, UK as well as the Director of the College for International Citizenship which offers short programmes in global studies and international relations. Retiring as Principal of the main College in January 2019, she retains the directorship of the College for International Citizenship and has been a senior consultant for Consilium Education for the past decade operating worldwide with the most recent projects being in Siberia and Uzbekistan. She continues to work as an international school accreditor and is a Lead Improvement Practitioner for COBIS (Council of British international Schools). She is one of the founder directors of the International Writing Project (IWP) which delivers teacher training to develop better writing skills most recently in Thailand, Panama, India and Europe. She also coaches and mentors senior leaders and delivers Middle Management training in schools and colleges.  Elly is a respected leader, EAL practitioner, workshop presenter and keynote speaker at conferences around the world. She has published two children’s books and continues to write children’s stores as a hobby. She was awarded an honorary doctorate by Aston University for her work in education and is currently living in Birmingham UK.

Programme Details:

A one day course to explore the problems in having a difficult conversation while analysing the categories they fall in to and emerging with clear strategies  that lead to positive outcomes for both parties.

Day One   
08:45  Registration and refreshments. 
  • Why we avoid difficult conversations 
  • Confrontations as a positive idea 
  • Difficult conversations we have had in the past 
  • Types of difficult conversations 
10:30  Coffee Break. 
  • Preparing for the conversation 
  • Time and place 
  • The importance of listening 
  • Not being distracted…watch out for the hand grenades.  
  • Taking the lead 
13:00  Lunch Break. 
  • What difficult conversations look like when they go well 
  • What to do if things get heated 
  • Resolutions and next steps  
15:30  Finish. 


Elly Tobin
1 day