Coaching Skills that Make a Difference

8 hours
All levels
0 lessons
0 quizzes
0 students

Coaching Skills that Make a Difference

Programme Overview
Topic
Coaching Skills
Delivery Model Online session x 4
What is Included
  • Certificate of attendance.
  • Course materials.
  • Refreshments and lunch (if applicable)
 
  • AED 1210 per delegate plus 5% VAT.
  • Discounts available for 3 or more delegates from the same school.
  • If you would like bespoke, in-school training, please contact Rebecca (rebecca@infinitelearning.ae) for more information.
Deadline booking date:
Wednesday 6th March 2024
 
Date of training
4 Part Online: 
Tuesday 16th April, Tuesday 23rd April, Tuesday 30th April & Tuesday 7th May 
Time (UAE) 1pm to 3pm (UAE Time)
Platform
Online
Target audience

All managers working with people. First Line Supervisors, Specialists, Supervisors. One of the key tools that managers have in this work is coaching. The powers and abilities of individuals are channelled and organized by coaching, so that the supervisor gets things done through others. Increasingly more is expected of us both at work and in our private lives.

Through this course, you will develop a framework and understanding of tools and methods available.

Aims of the course

Coaching skills, like many skills, seems complicated in theory but is, in reality, possible to learn in a short period of time. It can be learned by training, practice, experience, and by studying. Coaching is now a vital part of every First Line Supervisors, managers, work.

They must be familiar with the different kinds of tactics and must be able to recognise situations and opportunities to save time. This course will help lead the participants in that direction.

Intended outcomes
  • Learn Preparation and Planning for a coaching session
  • Examine Coaching Styles & Techniques
  • Understand the Benefits of Coaching
  • Practice the Skills and Qualities of an Effective Coach
  • Provide constructive feedback to enhance development of others
  • Learn the process of skills assessment and gap identification
  • Practice the full coaching Process
  • Discover how to Lead coaching conversations
  • Learn skills on how to manage the relationship
  • Master specific behaviours to maximise the impact of a mentoring relationship
  • Master the art of giving effective feedback while maintaining trust
  • Ability to identify and apply core coaching skills
  • Ability to design and structure coaching relationships
  • Ability to apply the GROW coaching model and discuss coaching styles
  • Ability to develop a personal coaching action plan
  • Learn to identify coaching and mentoring options for your employees
  • Identify and adapt an appropriate style of leadership in any given situation
  • Identify the best approach to coaching employees, so that both manager and employee can enhance performance through development when completing a goal.
  • Describe the key theories of motivation
  • Analyse a three-part model for managing under-performance
  • Discuss a range of strategies for helping others to perform more effectively

Richard Coles

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Richard (Rick) is called "truly international,” born in Toronto, Canada, and raised in Chicago, Illinois and London, England. He subsequently has lived and worked in eleven countries, trained in over fifty-five. Valuably, he lived in the Gulf for 15 years. Bahrain, Dubai, and Muscat, but has trained all over the GCC many times then and since. He says, “you need to be versatile, relevant and credible today to meet many new challenges we face.” He trains from his extensive practical experience as a leader and manager. It is not just from books. His stories illustrate and inform. He is now based in Dubai, but also works worldwide. Richard’s career has been usefully varied and he works hard to remain relevant in many areas. His corporate career was grounded in sales and customer service, that later evolved unexpectedly but successfully into a full range of training and development subjects. Rick says, “I completed hundreds of training events and presentations around the world, and each one taught me something I bring to my training today.” Richard has commercial career experience with companies of excellence such as Qantas Airways London, KLM Royal Dutch Airlines in Holland, Dubai Petroleum Company, and Emirates Airlines, Dubai. During his rich career, he has held challenging positions such as Sales Representative, District Sales Manager, Customer Relations Manager, Leadership Skills Training Manager, Head of Training and Assistant Director Leadership & Learning. At intervals he has taken a break from training to attend university, to extend his qualifications in training and development, consumer relations, leadership, and customer service issues. Richard incorporates his valuable background into appropriate training of various levels in Leadership and Management subjects. He believes in bringing innovative and creative ideas to his training that engage and enthuse his audiences worldwide. He has delivered hundreds of presentations, from small seminars, and informal one-to-one presentations, to large formal presentations for up to five hundred guests. Very importantly, his credibility in the subjects he focuses on is through experiencing them as an employee, and then manager during his career, and then translating this experience into successful delivery of presentations, workshops, and seminars. He has a strategy in place that sustains the learning longer and adds additional value leading to higher return on investment for his clients and partners. By being in touch with the world and your region, Richard develops current and timely analogies and 'themes' that his groups connect with quickly and use to accelerate and enhance their learning. During the year he visits successful global companies’ headquarters, to assess their strategies and methods of business in order to keep himself relevant and up to date. Richard observes, “There are many reference points around us, and it is important to use them.” To explain his approach to learning, he often quotes the old eastern proverb, “I hear and forget, I see and remember, but I do and then understand." Each course is researched so it develops hour by hour and never loses interest. It includes stories, scenarios, case studies, games, simulations, exercises, and many discussions. You ARE involved. His training is highly interactive, varied, engaging and fun. He believes in bringing CARE to his work. Comprehension and Application from the training brought back to the workplace which can lead to Results Excellence to the companies he consults and trains for.

Programme details:

Any employee who is not working at their peak productivity is an expensive liability, therefore all managers with direct responsibility for people have a responsibility to coach and develop their staff in order to encourage ever improving levels of performance.

To enable the supervisor to be more effective in his / her future role, this module is based on practical experience, rather than talking theory. In this programme you will identify how you can enhance your own leadership style using active communication, motivational and coaching techniques. Therefore, at every opportunity you will be given a chance to apply your learning to the work environment through practical exercises, discussion, debrief and feedback, and finally action plans.

Do you want to move your career forward? Would you like to develop your leadership skills as well as help others learn, grow, and improve their skills? Or would you like to find someone who can help you do these things? You can. Through a mentoring partnership. The objective of this course is to provide supervisors with an understanding of the coaching and mentoring role and equip with the techniques & skills as you embark on this relationship. The course also aims to equip leaders with core mentoring skills, with the aim of inspiring them to use this tool in developing their people.

Supporting the development of individuals and teams in your organisation is vital. This three – day course, designed to give you an understanding of the nature and benefits of workplace coaching. You’ll learn ways to facilitate a learning relationship while you gain the skills to implement, monitor and review coaching and mentoring programs. A mentoring partnership can be rewarding to both people, personally and professionally. It’s an opportunity to develop communication skills, expand your viewpoints, and consider innovative ways of approaching situations. Both partners can advance their careers in the process. Providing constructive feedback to enhance development of others is vital.

Once a team and the individuals understand what they have to do and why, often difficulties are experienced to maintain levels of performance and relationships for the duration of the project. This area will help you develop the performance of individuals and maintain your relationships with them.

This course is designed to help you tighten up in many areas of your own self-management. The action steps I have in this course are simple and practical – yet the cumulative effect can be radical

 

SESSION 1 

  • The foundation of Coaching
  • What is Coaching?
  • Benefits of coaching in the workplace
  • Learn Preparation and Planning for a coaching session
  • Examine Coaching Styles & Techniques
  • Discover how to Lead coaching conversations
  • Ability to apply the GROW coaching model and discuss coaching styles
  • Developing others
  • Q&A
  • Reflections

 

SESSION 2

  • Communication skills
  • Emotional intelligence and awareness
  • What is “Emotional Intelligence”?
  • Master the art of giving effective feedback while maintaining trust
  • Analyse a three-part model for managing under-performance
  • Q&A
  • Reflections

 

SESSION 3 

  • Learn the process of skills assessment and gap identification
  • Learn to identify coaching and mentoring options for your employees
  • Identify and adapt an appropriate style of leadership in any given situation
  • Identify the best approach to coaching employees, so that both manager and employee can enhance performance
  • Practice the Skills and Qualities of an Effective Coach
  • Conflict: conflict handling approaches,
  • Q&A
  • Reflections

 

SESSION 4

  • Putting it all together
  • Practice the full coaching Process
  • Ability to identify and apply core coaching skills
  • Ability to design and structure coaching relationships
  • Describe the key theories of motivation
  • Discuss a range of strategies for helping others to perform more effectively
  • Ability to develop a personal coaching action plan
  • Q&A
د.إ1210
Trainer:
Richard Coles
Duration:
8 Hours
Sessions:
4
Language:
English